SHIPPING POLICY

Product shipments will be made after Wilmer Studios verifies the payment made by the customer. Customers can track the status of their order through updates and tracking numbers sent via their website account or email.

Shipping will be processed 1 day after payment confirmation, with a maximum dispatch time of 2 business days (excluding Saturdays and Sundays) after payment has been verified.

At this time, shipping is only done using courier services listed on our website.

Once the package has been handed over to the courier, responsibility for the shipment and delivery time lies with the courier (e.g. JNT). Wilmer Studios is not responsible for any issues that occur during shipping (after the item has been handed over to the courier). However, we will assist customers as much as possible to resolve any problems that arise during delivery.

Please contact here if you have any complain reach us via our Customer Service Whatsapp +62 856 0322 5646.

RETURN, REFUND, AND CANCELLATION POLICY

We do not accept returns except in cases where the error is on our part and outside the terms and conditions stated on this page. Any return outside of an agreed resolution between both parties is not our responsibility, and we are not obliged to provide service for such cases. We are not responsible for items returned without prior agreement, as these items are legally the property and responsibility of the customer.

Returns are accepted if the item received is defective, damaged, or missing accessories.

Returns are also accepted for exchanges in size or product according to availability.

Refunds apply if the ordered and paid item is out of stock. Refunds will be processed via bank transfer.

ORDER CANCELLATIONS

Orders may be canceled if:

• Payment is not made within 24 hours of placing the order or upon customer request.
• There is no payment confirmation.
• The invoice validity date for the order has expired.

REFUND POLICY

Refunds will be processed if there is an excess or incorrect transfer, minus bank administrative fees* as this is not due to Wilmer Studios' error.

*If the bank account used for the refund differs from the three banks we use.

1. Refunds not due to our error may occur in these situations:

• The customer was late in confirming payment, resulting in the product being sold out.
• The customer transferred an amount greater than the stated total.
• Other issues caused by customer oversight.

2. Refund timeframe

• Refunds will be processed within 7–14 days. Refunds are scheduled on specific days within our 5 business day cycle.

3. Important notes for customers regarding refunds

• Incorrect transfers are not our responsibility. Please understand this.
• We also have daily obligations to vendors and other customers.
• To prevent fraud, we require time to verify the details of the transfer error.
• Our customer support team does not have access to our bank accounts. All refunds are handled exclusively by our finance team, and we ask that you follow our policies.